Order Processing:

Orders received Monday - Friday, by 2:00PM ET, on ready, in-stock compressors usually ship that same day.

Note: Retail Rush orders and overnight orders must be received no later than 1:00PM ET to assure same day shipping.

Payment:

Domestic Orders
Payment for products will be in U.S. currency, VISA, MasterCard, or Discover credit cards. No foreign registry (i.e., Bahamas, Cayman Islands, Bermuda, etc.) credit cards will be accepted. Pre-payment by Cashier Check or Postal Money Order will ship upon receipt. Pre-payment by Personal or Business check will cause a hold on shipping for at least 10 business days, to allow the check to clear. You can also pay for orders including shipping by sending payment to our PayPal account at sales@a-aironline.com . Sorry, NO COD's and no 3rd Party Orders.

Notice: Due to recent changes in VISA & MasterCard security requirements, all credit card orders must be placed through the website.  

International Orders
Payment for international orders can be paid using either:

VISA credit cards that are registered with  or MasterCard credit cards that are registered with

or by sending funds to our PayPal account at sales@a-aironline.com .

Due to events beyond our control, all other orders must be prepaid via bank wire transfer in U.S. Funds. We apologize to our International customers for this inconvenience. Wire transfer instructions will be made available via e-mail upon request. Please ask for instructions here. Sorry, NO COD's and no 3rd Party Orders.

3rd Party Orders - A-Air considers any order which is shipped to an address other than the credit card's billing address as a 3rd Party Order unless the address is listed as a verified "Ship to" address with the credit card issuing bank.

Shipping:

Our cut-off for same day shipping is 2pm eastern USA time. No Exceptions.

Shipping methods include:
 

FREE Shipping: A-Air shall determine the most economical way to ship packages via USPS or UPS for Free  Shipping on orders over $150.00 US dollars. Free shipping is for the continental US only and may be shipped via multiple locations.

UPS Shipping

Ground (1-7 Days)

Next Day Air

Next Day Air Saver

2nd Day Air

3 Day Select
 

USPS (US Mail)
Used for both USA and international shipments.

USA
Priority Mail: packages are usually delivered within 2-3 days.  This is not a guaranteed service and occasionally packages do take longer than 3 days.  (If the part MUST be there within 2 days use USPS Express Mail).
Express Mail: packages are delivered next day to most areas - use our zip code of 32127 to check with the post office web site USPS to ensure next day delivery is available.
 

International
Global Express Guaranteed: packages take a minimum of 3-5 days to arrive.
Express Mail International: packages take 7 days to arrive.
Priority Mail International: packages take a minimum of 7-10 days to arrive.
Surface Mail: This service is no longer available.

Please note the following:

We cannot control the mail services or the customs organizations in your country and all tariffs are to be paid by the customer.

A-Air will use USPS flat rate boxes IF complete order fits and qualifies for USPS minimum requirements.

USPS labeled price does not show handling costs and may differ from amount shown on order invoice.

Claims:

All claims for damaged or lost in transit products must be made to the respective carrier.  A-AIR shall be, in no event, liable for damages, loss, or theft and shall not be liable for any incidental or consequential damages whatsoever.

Returns and Cancellations:

Requests to return unused, undamaged merchandise, for credit or refund, must be within 10 business days of the original ship date and be accompanied by a Return Material Authorization (RMA) issued by A-AIR. Requests must be in writing, by e-mail or fax. Phone requests are not accepted. All returns must be shipped, FREIGHT PREPAID, to A-AIR within 10 business days of the RMA. Returns must be in original packaging, unused, in saleable condition and returned with the original invoice and are subject to a 25% restocking charge. Orders cancelled after items have been processed or invoiced, are subject to a 15% restocking charge. Returned merchandise will be inspected and if damaged, a report emailed/mailed to the purchaser. Returned merchandise not accepted for credit will, upon customer's request, be returned freight collect or be scrapped within 20 business days of the date of notification. Refunds are credited to the original purchasers credit card within 30 days or by A-AIR company check. Customers with open accounts will be issued a credit to their account. A-Air makes no claim to the accuracy of the website applications and are to be used for reference only. If in doubt, please call. A-Air will to the best of our ability, replace any incorrectly shipped product with the correct product. No refunds will be issued for used items whatsoever. No refunds for shipping or installation cost whatsoever. 

Warranty:

Compressor Warranty:

A-AIR warrants, to the original purchaser, that all light duty compressors to be free of defects for a standard period of twelve months from the date of original purchase. A-AIR warrants, to the original purchaser, that all heavy duty compressors to be free of defects for a standard period of six months from the date of original purchase. Only A-AIR, at its own facility, shall determine valid warranty. Compressor warranty does not extend to other A/C or electrical system components.

Our sole obligation, under this warranty, shall be to repair or replace any defective product that is returned to us. Warranty requests must have a RMA issued by A-AIR prior to return. Damage caused by installation, abuse or any use not intended for the product will void the warranty. For parts NOT found defective, a notice of inspection/ findings will be sent to the purchaser and the return of the product will be at the purchaser's expense. A-AIR will not accept or pay any labor or incidental charges associated with the replacement of parts under warranty. Warranty part must be returned, freight pre-paid, to A-AIR. A-AIR will return ship warranty parts via UPS Ground freight pre-paid. A-AIR does not authorize any person, representative, company, or organization other than A-AIR's management to assume for it any other liability in connection with the sale, use or shipment of our product. A-AIR shall be, in no event, liable for damages beyond the price paid by the customer for such defective products and shall not be liable for any incidental or consequential damages whatsoever.

Warranty Shall Not Apply To:

Any product or part, which has been subjected to misuse, negligence or accident. A-AIR shall not be responsible for any special or consequential damages and the warranty as set forth is in lieu of all other warranties, either expressed or implied. A-AIR makes no warranty of merchantability in respect to any products for any particular purpose other than that stated by the original manufacturer.

Compressor Warranty Void without exception If:

• Compressor not installed in accordance with instructions and/or methods as set forth in service manuals generally accepted by the trade.
• Compressor not installed by properly certified or factory authorized service technicians.
• System is NOT flushed and purged properly, with an approved solvent, prior to installation. *
• Failure to replace the drier/accumulator and expansion valve/orifice tube when the compressor is installed.
• Failure to replace the condenser (in addition to the above items) on systems utilizing either a scroll or rotor veined compressor. This includes but is not limited to the following: all Sanden TR compressors, all Seiko-Seiki compressors, all Mitsubishi compressors, all Diesel Kiki / Zexel DKV or DCV compressors, and 10S series Denso compressors.
• Failure to replace a Parallel-Flow or Multi-Flow condenser regardless of compressor type.
• There exists Clogged Orifice Tube, Expansion Valve, malfunctioning relays or pressure switches at time of compressor installation.
• Use of any refrigerant other than R12 or R134a with their compatible lubricants.
• Use of any lubricants which are not in compliance with the specifications and capacity as set for by the OEM (i.e., ISO Viscosity / SUS Viscosity).
• Evidence that incorrect or incompatible chemicals have been used.
• No serial number or A-Air ID on unit, which corresponds to our records.
• Bent or burned clutch on a functional compressor.
• Compressor or clutch assembly damaged, altered, disassembled or wires cut.

*On systems that can be flushed without clogging or otherwise damaging the condenser or evaporator.